Product and program documentation
Policy documents, outlines of coverage, and state disclosures do not exist publicly until a product is approved and filed. So this page documents what is knowable now, and says plainly what is not.
Contents
Eight sections, plus a note on what will be published here once products are approved and filed. Every link below is an anchor into this page, so nothing here opens an empty article.
Solved Insurance products are in development and pending state approval. Nothing on this page is an offer of insurance, a policy, or a summary of one, and no coverage can be purchased yet. Join the waitlist to hear when coverage opens in your state.
How to read this page
Four conventions hold across every section below.
- General education is separated from our own plans. Where a section describes how the category works, it applies to any insurer. Where it describes what we are building, it says so.
- Design intent is labeled as design intent. Nothing about our product is a commitment until a state approves a filing.
- No numbers we cannot stand behind. No premium, rate, face amount, approval percentage, decision time, or state list appears anywhere on this site.
- The policy controls. For any product from any insurer, the issued contract governs, not a web page. See not published yet.
Adjacent references
Three places that answer questions this document deliberately does not repeat.
Security and privacy
Encryption, access control, how health answers would be collected and retained, the HIPAA program, vendor review, and incident response.
Read the programPartners and developers
What is available today across the group, the underwriting API in development, and the conventions shared across the group’s interfaces.
Open the referenceStatus
What is actually running today, what is in development, and where to check the platforms in the group that are already live.
Check statusUnderstanding final expense
What the coverage is for, who it fits, and how it differs from the other things people call life insurance.
What final expense insurance is
Final expense insurance is a small whole life policy bought for a specific job: paying for a funeral, a burial or a cremation, and the immediate bills that land on a family in the weeks after a death. It is sometimes called burial insurance or funeral insurance, and the names describe the purpose rather than a different legal product.
Two structural features define the category. Coverage is permanent, meaning it is designed to remain in force for life rather than expire at the end of a term. And the premium is designed to stay level, meaning it is set when the policy is issued and does not climb as the policyholder ages. Those two together are the point: a product that is still there, at the same cost, at the age when it is most likely to be needed.
It is not an investment, it is not income replacement, and it is not a savings plan with a death benefit attached. If the need is to replace a paycheck for a family with a mortgage and young children, a much larger term policy is usually the better instrument. See how it differs from term life.
Who it is usually for
The typical buyer is older, has a specific and modest need, and wants the question settled rather than optimized. Often the mortgage is paid or nearly paid, the children are grown, and the worry is narrower: that a funeral bill will land on a spouse or an adult child at the worst possible time.
It also exists for applicants a fully underwritten policy would decline or price out. Because the underwriting is simplified, the category is reachable for people whose health history would make a fully underwritten application difficult. That accessibility is real, and it is part of why the category is priced the way it is.
Where it is the wrong product. If you are young and healthy and need a large amount of coverage, a fully underwritten term policy will almost always give you more coverage per dollar. Being told otherwise by anybody, including us, should make you skeptical. See final expense compared to term life.
How it differs from term life
Term life covers a period: a set number of years, after which the coverage ends unless it is renewed or converted. Because most term policies expire without paying a claim, and because term buyers are typically younger and medically screened, term is the cheapest way to buy a large amount of coverage for a defined window.
Final expense covers a life. It is permanent, the face amount is small by design, and it is priced accordingly. Comparing the two on cost per dollar of coverage will always favor term, and comparing them on whether the coverage will still be there at eighty will always favor permanent. They answer different questions, and the right one depends on which question you are actually asking.
How it differs from a pre-need funeral contract
A pre-need contract is an agreement with a funeral home. You select goods and services in advance and pay for them, either outright or over time, and the funeral home agrees to provide them. Its strength is specificity: it can lock a particular set of goods and services with a particular provider, which insurance cannot do.
A final expense policy pays money to a beneficiary, who can spend it on anything. That flexibility cuts both ways. Nobody is obligated to spend it on a funeral, and it is not tied to any provider or price list. Which one is better depends on whether you want the arrangements settled or the money available. See the full comparison.
Level, graded, and modified benefits
Final expense policies are commonly offered in more than one benefit structure, and the difference matters enormously in the first couple of years. A level benefit pays the full face amount from the first day the policy is in force, for any cause of death other than the narrow exclusions the policy names. That is what most people assume they are buying.
A graded or modified benefit pays something less than the full amount if death occurs from natural causes during an initial period defined in the policy, then the full amount afterward. Products vary in how they define the period and what they pay during it, and some pay a return of premium plus interest rather than a percentage of the face amount. Accidental death is often treated differently from natural causes during that window.
Ask which one you are being offered, and get it in writing. Two illustrations can look nearly identical while one pays a full benefit in year one and the other does not. The policy language controls, not the brochure and not the conversation. This is the single most common surprise in the category.
Questions to ask before buying any final expense policy
- Is this a level benefit from day one, or is there a graded or modified period? If there is, what exactly does it pay during that period, and for how long?
- Is the premium level for life, or can it increase?
- Does the coverage expire at a certain age, or is it permanent?
- Who is the issuing insurance company, as distinct from the agency or the brand on the brochure?
- What are the exclusions, and where are they written in the policy?
- What happens if I miss a payment? Is there a grace period, and can the policy be reinstated?
- Does the policy build cash value, and what happens to the death benefit if I borrow against it?
- Is there a free look period in my state, and how long is it?
Ask these of anybody selling you a policy, including a Solved Insurance agent once our products are approved. An agent who is annoyed by the list is telling you something useful.
How simplified issue underwriting works
What the health questions are doing, what the trade is, and why a decline is not the end of the conversation.
What simplified issue means
Simplified issue means the insurer decides using answers to health questions rather than a paramedical exam. There is no nurse visit, no blood draw, and no waiting weeks for lab results. The application is shorter, and a decision can be reached in the same conversation.
That is a genuine convenience, and it is also a real trade. Because the insurer has less information, the questions it does ask carry more weight, and the pricing has to account for the uncertainty that remains. A fully underwritten policy asks for much more and, for a healthy applicant, usually returns a lower price as a result.
What the health questions are evaluating
In general terms, a simplified issue questionnaire is trying to establish three things: whether a serious condition is present, how recently something significant happened, and whether treatment is stable. Recency and stability do a lot of the work. The same diagnosis can read very differently depending on whether it was last year or fifteen years ago, and on whether it is managed or actively changing.
We do not publish the specific conditions, thresholds, or decision rules used by any product, and neither should anybody else. Publishing a knockout list teaches people how to answer, which harms honest applicants most, because it degrades the pool everyone is priced against.
Answer the questions accurately. An application is part of the contract. A material misstatement can give an insurer grounds to contest a claim during the contestability period defined in the policy, which is exactly when a family cannot afford the argument.
What else an insurer typically looks at
Health answers are not the only input. Insurers in this category commonly use third-party data sources, which can include prescription history, motor vehicle records, and identity verification, subject to the authorizations the applicant signs and to the law in that state. The applicant is told what is being checked, and the authorization is part of the application rather than buried somewhere else.
If a decision goes against you and it relied on information from a consumer reporting source, you generally have the right to know and to see and dispute what that source holds. Ask. A reasonable insurer will tell you how.
Why a decline should be a referral
A decline usually means the case does not fit that particular product, not that no product exists. Guaranteed issue products, for example, accept applicants that simplified issue underwriting would decline, at a cost and with waiting-period terms that reflect it. A different simplified issue product may treat the same history differently.
The thing worth caring about is whether whoever you are talking to routes the case or abandons it. Being routed to the product that fits is worth more than being approved quickly for one that does not. See simplified issue compared to guaranteed issue.
What comparative underwriting means
Evaluating a case against many products at once instead of one at a time, and why that changes the outcome.
Comparative rather than sequential
The usual way a case gets placed is sequential. An agent picks a product, submits, waits for a decision, and if it comes back badly, picks another and starts again. Each attempt costs time, and the applicant experiences it as being asked the same questions repeatedly by somebody who seems not to have learned anything the first time.
Comparative underwriting evaluates the case against the set of available products together, and reasons about fit across all of them at once. Instead of finding the first product that accepts the case, it looks for the one that fits it. That is a different objective, and it produces different placements.
Where the method already runs
This is the patented comparative underwriting method developed inside Solved Ventures, and it is not theoretical. The same underwriting core already powers the AI Plan Recommender inside Solved Enroll, the group's quoting and enrollment platform, where it ranks plans against an applicant profile and encoded carrier rules.
What Solved Insurance is building is the application of that core to a product the group itself holds, rather than to a shelf of third-party products. See how underwriting works for the longer explanation.
Explainability is a requirement, not a feature
A model that produces a decision nobody can account for is not usable in a regulated product. Every decision has to carry the factors behind it, so it can be reviewed later by a compliance function, a state examiner, or the person it was made about. That constraint shapes the design rather than being bolted on afterward.
It also has a practical benefit for the applicant. A decision with reasons attached can be discussed, corrected when it rests on something wrong, and used to route the case somewhere better. A decision without reasons can only be accepted or appealed blindly.
Speed is a by-product
People tend to describe automated underwriting as fast underwriting, which gets the causation backwards. The goal is a better decision. Speed is what falls out of not queueing a case for manual review, and it is worth having, but it is the consequence rather than the objective.
We deliberately do not publish a decision time in seconds or an approval percentage for a product that is still pending approval. Both numbers would be invented, and both would be the kind of claim that ages badly. What we will say is what the architecture makes possible and why.
The application experience being built
The design of the flow from first question to serviced policy, described as design intent.
The intended flow
Four stages. A short guided application with health questions that adapt to the answers already given, rather than a fixed form that asks everybody everything. A decision returned from the underwriting model, with the factors behind it. Electronic signature by text, tablet, or email through Solved Enroll. Then servicing, which is where most of a policy's life actually happens.
The design target is that all of this can happen in one session, while the applicant is still in the conversation, rather than across weeks of follow-up. That is a target for the experience, not a promise about a particular product in a particular state. See how it works.
Why the questions adapt
A fixed application has to ask every question that might matter to anybody, which means most applicants answer questions that are irrelevant to their case. An adaptive application asks the next question that would actually change the outcome, and stops when nothing remaining would.
That is a data minimization control as much as a convenience. Health information that was never collected does not have to be secured, retained, or disposed of. See security and privacy.
A licensed agent in the conversation
Most people buying final expense coverage want to talk to somebody, and the design assumes that rather than treating it as friction to remove. The intent is that a licensed agent can be in the conversation, see the same case the model sees, and stay attached to the policy afterward so a service call does not start from zero.
A fully self-directed path for people who prefer one is a reasonable thing to build, and it is not what the first product is designed around.
What happens after the sale
A life policy is a promise measured in decades, and it is judged exactly once, by a family, during a bad week. The design priority is therefore the claims and beneficiary experience first, and the sales experience second: who to call, what is needed, and records from the application that stay attached to the policy so nobody asks a grieving family to re-explain it.
Servicing also means payment flexibility when a policyholder's circumstances change, rather than a lapse notice as the first response. None of this exists in production yet, which is stated plainly on the status page.
The waitlist and state availability
Why there is a waitlist instead of an application, what the form collects, and why no state list is published.
Why a waitlist and not an application
An insurance product cannot be sold until the state insurance department where it will be sold approves the policy form and the rates. Until that happens there is nothing to apply for. Taking applications anyway would mean offering a product that does not legally exist yet, which is not a gray area.
So the waitlist is the entire consumer action on this site. It is a list of people to notify, not a queue, not a reservation, and not an application.
What the waitlist collects
An email address, what you are interested in, and your state. Nothing else. It does not ask for health information, a Social Security number, a date of birth, or a payment method, because none of those are needed to send you an email later.
You can leave at any time using the unsubscribe link in any message we send, or by writing to contact@solved.insure. We remove you and confirm it, and we do not ask why. The list is not sold or rented.
Why we do not publish a state list
Publishing a list of states implies a set of approvals we do not have. Filings are reviewed sequentially and the timing belongs to each state insurance department, not to us. A list would be a forecast dressed up as a fact, and the people most likely to act on it are exactly the people who would be misled by it.
The same reasoning applies to launch dates. We will not commit publicly to a date that a regulator controls. When your state opens, the waitlist is how you hear about it.
For agents: the launch roster and contracting
What recruiting ahead of approval means, where contracting happens, and what the selling experience is designed to be.
The launch roster
Agent recruiting is open now, ahead of product approval, so that a contracted field force is already in place when coverage becomes available rather than being assembled afterward. Joining the roster means being in the contracting pipeline and hearing first; it does not mean there is a product to sell today, and any recruiter who implies otherwise is wrong.
See the agent page for what the roster involves.
Contracting runs through Solved Solutions
Solved Solutions is the field marketing organization inside the same group, and it holds the contracting relationship. Appointments, hierarchy placement, and the paperwork all happen there. Contracting through it also carries access to AgentTech Dialer, Solved Enroll, and exclusive demand from Solved Marketing, which is the practical reason agents contract there before this product exists.
Commission levels, advances versus as-earned, and statement questions are discussed by Solved Solutions directly. We do not publish levels or percentages here, on purpose.
What the selling experience is designed to be
- A decision the agent can act on. A clear answer with factors attached rather than a maybe that has to be chased.
- Routing instead of losing. A case that does not fit gets handed to a product that does, rather than being abandoned at the decline.
- Fewer chargebacks. Presenting only what an applicant actually qualifies for is what prevents the chargeback, not a better rebuttal script.
- One stack. AgentTech Dialer for the conversation and Solved Enroll for one-session enrollment with e-signature.
This describes the design of the program. None of it is in production for this product yet.
For partners: Solved Re and the MGA structure
Who holds the product, how the structure is meant to work, and what a partner conversation covers.
Who holds the product
Solved Insurance is the consumer brand. Solved Re Inc. is the legal entity: the products and managing general agency business inside Solved Ventures. When you read about what is being built, that is the entity building it, and it is the name that appears in the footer of this site for that reason.
Knowing who holds a product, as distinct from the brand on the brochure, is a reasonable first question about any insurance offering. See Solved Re.
What an MGA structure means here
A managing general agency performs functions an insurer would otherwise perform itself: product design, underwriting administration, distribution management, and policy administration, under authority delegated by contract. Risk is placed with carrier and reinsurance partners rather than retained by the agency.
We describe the structure and not the counterparties. No carrier, reinsurer, or rating agency is named on this site, because a partnership that is under discussion is not a partnership you should read about on a marketing page.
Why the position in the group matters
The thesis behind Solved Ventures is that most of what a policyholder pays covers distribution and process rather than protection, so the group owns each step: demand generation at Solved Marketing, connectivity at Solved Telephony, the dialer and CRM at AgentTech, quoting and enrollment at Solved Enroll, contracting at Solved Solutions, and products at Solved Re.
Owning the chain is what makes a different cost structure arguable rather than aspirational. It is also why the integrations page is about systems inside the group rather than a directory of outside vendors.
What a partner conversation covers
Partner discussions cover the product design and its intended market, the underwriting method and how decisions are evidenced, the distribution the group already controls, data handling and security expectations, and the technical shape of an integration. The partner and developer page describes what exists today and what is still in development.
Nothing in those discussions becomes a published claim until it is signed and real. Start at contact and say what you are evaluating.
Privacy and how your information is handled
What is collected today, what will be collected when there is an application, and the controls around both.
What is collected today
Today this site collects what you type into a form: an email address, an interest, and a state on the waitlist, and whatever you choose to write on the contact form. There is no application, so there is no health information, no Social Security number, and no payment data anywhere in this site.
That is worth stating plainly because it is unusual for an insurance site, and because it changes what a privacy question about this site even means right now.
What an application will collect
When there is an approved product, an application will collect health answers and identifying information, because that is what underwriting a life policy requires. The design commitments around that are minimization, meaning the flow stops asking once further answers would not change the outcome, and retention aligned to what state and carrier requirements actually demand rather than to a single convenient default.
The controls are described in full on security and privacy, including encryption, access control, the HIPAA program, vendor review, and incident response.
Your choices
- Leave the waitlist at any time, using the unsubscribe link in any email or by writing to contact@solved.insure.
- Ask what we hold about you and ask us to correct or delete it, subject to any record we are required to keep.
- Ask a question about handling without joining anything. The security contact is the same address.
State privacy law varies and several states give consumers specific rights, including rights over consumer health data. Where a state law gives you a right, you have it regardless of what a website says.
Not published yet: policy forms, outlines of coverage, and state disclosures
This is the part of a documentation page that usually does not exist on a pre-launch insurance site, because saying what you do not have is unflattering. It belongs here anyway.
An insurance product is defined by documents that a state insurance department reviews and approves before anything can be sold. Until that happens, those documents do not exist in a form anybody should rely on, and publishing a draft as though it were the contract would be worse than publishing nothing. The list below is what will be added to this page once our products are approved and filed, per product and per state.
| Policy forms | The actual contract language for each approved product, as filed and approved in each state where it is offered. |
|---|---|
| Outlines of coverage | The standardized summary of benefits, limitations, and exclusions that accompanies a policy where a state requires one. |
| State-specific disclosures | Replacement notices, free look terms, and the other disclosures that vary by state and must be delivered with an application. |
| Rate information | Premium information for an approved product, in the form the approved filing supports, rather than an estimate written by a marketing team. |
| Claim forms and instructions | What a beneficiary needs, where to send it, and who to call, published before anybody needs it rather than after. |
Until those exist, treat every description of our product on this site as a description of design intent. For any policy you are considering buying today from any insurer, the issued contract is the only thing that governs what is covered, and asking for it before you sign is always reasonable.
FAQs
Documentation questions
Why is there no policy document to download?
Because it does not exist publicly yet. A policy form is filed with and approved by a state insurance department before a product can be sold, and publishing a draft as though it were the contract would be misleading. When forms are approved and filed, they will be published on this page along with outlines of coverage and the state-specific disclosures.
Is everything on this page final?
No. This page documents what is knowable now: what final expense coverage is, how simplified issue and comparative underwriting work, the experience being designed, and how information is handled. Anything describing our own product is design intent, and design intent changes during a filing. Where we are describing a plan rather than a fact, the page says so.
Why is all of this on one page instead of separate articles?
Because there is not enough material yet to justify a hundred stub pages, and the connections between these topics matter more than the separation. Everything is here, the contents at the top jumps to any section, and your browser find function works across the whole document.
Do you publish the underwriting rules?
No, and we would be suspicious of anyone who does. Publishing specific conditions, thresholds, or knockout rules teaches applicants how to answer rather than helping them answer honestly, and that harms the people who answered accurately by degrading the pool they are priced against. We describe what the questions are evaluating in general terms instead.
Something here is wrong or unclear. Who do I tell?
Email contact@solved.insure. Corrections to this page go to the people who wrote it, and a page about honesty that is wrong somewhere is worth fixing quickly.
Something else? Contact us
Want to know when the real documents exist?
Join the waitlist and we will tell you when there are approved forms to read, not before.